Privacy Policy
Effective Date: 20 October 2025
InPeace Psychotherapy & Counselling is committed to protecting the privacy and confidentiality of personal and sensitive information provided by our clients and website visitors. This Privacy Policy explains how we collect, store and protect your information, in accordance with the Australian Privacy Act 1988 and relevant principles.
1. Collection of Personal Information
We may collect personal and sensitive information including, but not limited to:
Name, contact details and date of birth
Health information relevant to counselling or psychotherapy
Information provided through forms, emails or website inquiries
Payment and billing information
Information is collected directly from clients or, where appropriate, from authorised third parties.
2. Purpose of Collection
We collect and use your information for the following purposes:
To provide counselling and psychotherapy services
To manage appointments, billing and payments
To communicate important information regarding your care
To comply with legal obligations and professional standards
3. Storage and Security
Personal and sensitive information is stored securely, both electronically and physically.
We implement safeguards such as password-protected systems to prevent unauthorised access, use or disclosure.
Only authorised personnel have access to your information.
4. Use and Disclosure of Information
Information is only used for the purposes for which it was collected or as permitted by law.
We do not share personal or sensitive information with third parties except where necessary for providing services, for legal compliance, or with your consent.
If disclosure is required by law, we will take steps to ensure it is done securely and appropriately.
5. Access and Correction
Clients have the right to access personal information we hold about them.
Clients may request corrections to ensure accuracy and completeness.
Requests can be made in writing to hello@inpeace.com.au.
6. Online Data Collection
Website visitors may provide personal information through contact forms, newsletter subscriptions or inquiries.
Cookies or analytics tools may be used to improve website functionality, but no personally identifiable information is collected without consent.
7. Retention of Information
Client records are retained for a period required by law and professional standards, typically seven years.
After this period, records are securely destroyed.
8. Privacy Complaints
If you have concerns about how your information is managed, you can contact us at hello@inpeace.com.au.
We will respond promptly and take appropriate action to resolve any issues.
9. Changes to Privacy Policy
We may update this Privacy Policy from time to time.
The updated version will be posted on our website with the effective date.
Continued use of our services or website constitutes acceptance of the updated policy.
Contact InPeace Psychotherapy & Counselling hello@inpeace.com.au or 0448 492 977
By using our services or website, you acknowledge that you have read, understood and agree to this Privacy Policy.